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What are the terms and conditions for cancellation?

 

The cancellation conditions described below apply only to customers who have booked their stay in one of our 4 domains in the South of France and who have made their reservation directly with L'Ami Soleil (via tel, email or website).

The general cancellation conditions and cancellation guarantee are not applicable to private sales, flashdeals and promotions distributed by our tour operator partners, nor to flash sales offered by L'Ami Soleil at certain times of the year.

Cancellation Policy

If you book your stay directly with L'Ami Soleil, you benefit from a free cancellation up to 2 months before the arrival date.

  • If you cancel between 60 and 30 days prior to arrival, 25% of the reservation is charged and non-refundable.
  • If you cancel less than 30 days prior to arrival, 100% of the reservation is charged and non-refundable.

NB: The reservation fee (30€) is not refundable.

As a L'Ami Soleil customer, you also benefit from a cancellation guarantee that allows you to cancel without charge when you are unable to travel due to illness, death, loss of employment, or pregnancy complications, always upon presentation of supporting documents.

CANCELLATION GUARANTEE OFFERED

As a L'Ami Soleil customer, you also benefit from a cancellation guarantee which allows you to cancel your stay free of charge (except for the 30€ reservation fee) when you are unable to travel for one of the following reasons:

  • death (1st degreae),
  • reasons for illness,
  • hospitalization,
  • loss of employment.

This insurance is valid for any cancellation up to 2 days before your arrival date and imperatively upon presentation of official supporting documents (medical certificate, dismissal certificate, etc.).

conditions annulation

SPECIAL CANCELLATION CONDITIONS - PRIVILEGE CARD

If you have a privilege card*, you benefit from better and more flexible cancellation conditions than others.

You can cancel without charge (except 25€ administration fee), for any reason, up to 15 days before the arrival date.

* on condition that the card belongs to you and is under the same name as the person who made the reservation.

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I am booking directly via the website and I have a special request. How do I do this?

I am booking directly via the website and I have a special request. How do I do this?

Go to the “Booking” tab, choose the area of your special request, as well as your holiday dates, then in the second stage select the type of accommodation you require. Once you have done this, you can then state your special requests. Validate, and then complete all your contact details. You then have the choice of paying your deposit (25%) on line or by bank transfer. If paying by bank transfer, an option will be sent to you with our bank details.

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