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What are the terms and conditions for cancellation?

 

Cancellation Policy

If you book your stay directly with L'Ami Soleil, you benefit from a free cancellation up to 2 months before the arrival date.

  • If you cancel between 60 and 30 days prior to arrival, 25% of the reservation is charged and non-refundable.
  • If you cancel less than 30 days prior to arrival, 100% of the reservation is charged and non-refundable.

As a L'Ami Soleil customer, you also benefit from a cancellation guarantee that allows you to cancel without charge when you are unable to travel due to illness, death, loss of employment, or pregnancy complications, always upon presentation of supporting documents.

COVID19: 

Due to the COVID19 crisis, we are adapting our cancellation conditions in this kind of exceptional case. 

If you are unable to travel due to domain closure or travel restrictions imposed by government authorities, your stay will be 100% refunded with a voucher valid for 18 months. At the end of the 18 months, if you have not used this voucher, you may ask L'Ami Soleil to refund you in cash.

These conditions apply only to customers who have booked their stay in one of our 4 domains in the South of France directly via L'Ami Soleil.

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conditions annulation

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At what time must we check out from the accommodation?

At what time must we check out from the accommodation?

You must leave your accommodation in the morning on the day of your departure. A few days before your departure day, we request that you arrange with reception a convenient time for the cleaning inspection. A team will visit and inspect the cleaning of your accommodation (where this has been done by yourself).

If the cleaning is not up to the required standard, we will ask for an additional payment.

As a general rule, departures are between 8.00 am and 11.00 am.

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How do I keep up to date with all the special offers from L’Ami Soleil?

How do I keep up to date with all the special offers from L’Ami Soleil?

To keep informed about all our offers and promotions, register with the Privilege Card!

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Do you want to apply for a summer job at one of our holiday centres as a receptionist or activity organiser?

Do you want to apply for a summer job at one of our holiday centres as a receptionist or activity organiser?

Please send your CV along with a photo and covering letter to the following e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it.

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