General terms and conditions
The general terms and conditions below apply to the following L'Ami Soleil holiday resorts:
- Le Clos des Oliviers (Vidauban / Provence)
- Les Mûriers (Vendres-Plage / Hérault)
- Les Tamaris & Portes du Soleil (Portiragnes-Plage / Hérault)
- L'Ecrin du Lac (Chorges / Hautes-Alpes)
1. Governing Law of the Stay
2. Booking Confirmation
3. Personal Reservation
4. Accommodation Allocation
5. Pets
6-7. Rates
8-9. Outstanding Balance
10-11-12. Arrival Times
13. Cancellation
14. Modifications
15. Fees
16. Accommodation Capacity
17. Complaints
18. Internal Regulations
19. Entertainment Programme
20. Management Liability
21. Security Deposit
22. Image Rights
1) By booking a stay at one of our holiday resorts, the contracting parties unconditionally accept the following General Terms and Conditions. The sales contract is governed by French law. Any dispute shall fall under the exclusive jurisdiction of the courts of Béziers, France.
2) A reservation only becomes effective upon our confirmation (subject to availability) and upon receipt of a deposit corresponding to at least 25% of the total stay.
3) Reservations are personal and may not be assigned or sublet. The management reserves the right to refuse admission to any person whose name does not appear on the booking confirmation.
4) Accommodation is allocated according to the order in which reservations are received and subject to operational planning constraints. Management reserves the right to change the accommodation number allocated. Guests may indicate their accommodation preferences when making a reservation. Our team will make every effort to accommodate these requests, subject to availability.
5) Guests must declare the presence of any pet at the time of booking (maximum of two pets per accommodation).
6) All our rates are available on our website, by telephone or directly at reception. Prices are subject to change, either upwards or downwards. When a guest requests a quotation or a booking option, both the quoted price and the availability of the requested stay are valid only for a limited period. Once this period has expired, neither the quoted price nor the availability can be guaranteed.
7) The rate applicable to a stay is the rate in force on the date of booking or, where applicable, the rate indicated in a personalised booking option that is still valid. Any promotions, discounts or special offers introduced after the booking date cannot be applied retrospectively to an existing reservation that has already been confirmed or paid, whether in full or in part.
8) The outstanding balance must be paid no later than 30 days before the scheduled arrival date. If the reservation is made within four weeks prior to arrival, the full amount of the stay is payable at the time of booking.
9) If the outstanding balance is not paid within the required timeframe, L'Ami Soleil reserves the right to cancel the reservation and retain all sums already paid.
10) Accommodation must be occupied before 8:00 p.m. If guests are unable to arrive before this time, they must inform the reception by any available means (preferably by telephone or email). A night porter will welcome late arrivals upon presentation of a valid identity document. If, without prior notice, the guest has not occupied the accommodation by 8:00 p.m. on the scheduled arrival date, the reservation will be deemed cancelled and the accommodation may be re-let by L'Ami Soleil SARL or Les Mûriers SARL.
11) Late arrival or early departure at the guest's own initiative shall not give rise to any refund.
12) If the guest postpones the arrival date, notification must be made in writing (by email or letter). Failing this, the accommodation will be released for resale 24 hours after the contractual arrival date, without reimbursement of any amounts already paid.
13) Any cancellation of a reservation, whether total or partial, must be notified in writing (by email or letter):
- Free cancellation up to 2 months before the scheduled arrival date.
- 25% cancellation fee for cancellations made between 60 and 30 days before arrival.
- 100% cancellation fee for cancellations made less than 30 days before arrival.
Please note: Booking fees (€35 administration fee) are non-refundable.
In addition, you benefit from a cancellation guarantee allowing you to cancel your stay free of charge (excluding the booking fee) if you are unable to travel due to illness, the death of a first-degree relative, loss of employment or pregnancy-related complications, provided that official supporting documents are supplied and the cancellation request is submitted no later than two days before the scheduled arrival date.
These cancellation conditions do not apply to private sales, flash deals, promotions offered through our tour operator partners or flash sales organised directly by L'Ami Soleil.
- Privilege Card holders: free cancellation up to 15 days before the scheduled arrival date (excluding the booking fee).
14) Modification policy:
- Up to one month before the scheduled arrival date, you may modify your reservation free of administrative charges, subject to availability and any applicable adjustment to the price of your stay.
- Less than one month before the scheduled arrival date, administrative fees will be charged for processing your request, subject to availability and any applicable adjustment to the price of your stay.
15) Tourist taxes, pet fees, end-of-stay cleaning fees (where applicable) and any other optional supplements (see our official rates) must be paid at reception upon arrival. For further information regarding the end-of-stay cleaning service, please consult our FAQ: Everything you need to know about cleaning fees.
16) The maximum occupancy of each accommodation is determined by its category and may not be exceeded under any circumstances, with the sole exception of one child under the age of two.
17) L'Ami Soleil SARL and Les Mûriers SARL make every effort to ensure that guests enjoy a pleasant and trouble-free stay. However, should you wish to submit a complaint, it must be reported in writing to the reception management of the holiday resort within 24 hours of your arrival. The management will endeavour to resolve the issue during your stay. No complaints submitted after the end of the stay will be taken into consideration.
18) Upon check-in, you will receive the Internal Rules and Regulations of the holiday resort. All guests are required to comply with these rules throughout their stay. Any breach of the Internal Regulations may result in immediate expulsion from the resort without any entitlement to a full or partial refund of the rental price.
19) The entertainment programme is available during the months of July and August. Outside this period, the sports facilities and swimming pools / aquatic complexes remain accessible to guests (please refer to the official opening periods available in our FAQ).
20) L'Ami Soleil SARL and Les Mûriers SARL accept no liability:
- for loss, theft, damage or injury affecting persons, property or animals during or as a result of their stay;
- for any accident occurring during or following an entertainment activity (sports activities, Mini Club, etc.);
- for any damage caused to or suffered by vehicles parked or driven within the holiday resort;
- for information provided verbally or by telephone;
- for technical failures or the closure or suspension of certain facilities or activities.
21) For every stay, a security deposit of €300 is required upon arrival by credit card (VISA or MasterCard). The deposit will be released within 10 days after departure following the accommodation inspection, less the cost of any damage, missing items, cleaning charges or replacement of damaged or missing equipment.
Each accommodation is provided with a detailed inventory. Guests are required to check the inventory upon arrival and report any discrepancies no later than the following day.
Each accommodation is equipped with all necessary furniture, crockery and household equipment, with the exception of bed linen, household linen and consumable items.
22. IMAGE RIGHTS
As part of the promotion, communication and marketing of its holiday resorts, L'Ami Soleil may take or commission photographs, videos or audiovisual recordings within its holiday resorts, particularly in common areas and during activities, entertainment programmes or events.
By making a reservation, guests acknowledge that they have been informed that such recordings may be made during their stay.
The images may be used by L'Ami Soleil for communication, promotional and marketing purposes relating to its holiday resorts and activities, on any existing or future communication medium, including websites, social media, digital platforms, brochures, catalogues, posters, press publications, advertising materials, newsletters, promotional videos, marketing campaigns, commercial or corporate presentations, as well as on any other printed or digital medium.
Such use will always respect the dignity, privacy and reputation of the persons concerned.
Any person who does not wish to appear in such images is invited to inform the resort management or on-site staff upon arrival. L'Ami Soleil will take reasonable measures to accommodate such requests whenever technically and practically possible.
In accordance with Regulation (EU) 2016/679 (GDPR) and the applicable personal data protection legislation, every individual has the right to access, rectify, erase, restrict processing of, object to the processing of, and, where applicable, withdraw consent concerning their personal data where such consent is required. These rights may be exercised with L'Ami Soleil in accordance with its Privacy Policy.
COMPANY LEGAL INFORMATION
L'Ami Soleil SARL
Avenue des Muriers 2
34420 Portiragnes Plage
FRANCE
VAT No. FR06 382 744 829
Les Mûriers SARL
Route Départementale 37
34350 Vendres Plage
FRANCE
VAT No. FR04 521 531 038