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Do you think you may have encountered a technical problem during your on-line payment?

If you have any doubts, please do not hesitate to contact us by telephone on +32 87 33 62 14 or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. We can then confirm whether the payment has gone through correctly, or whether there has in fact been a technical problem during the transaction.

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I am booking directly via the website and I have a special request. How do I do this?

I am booking directly via the website and I have a special request. How do I do this?

Go to the “Booking” tab, choose the area of your special request, as well as your holiday dates, then in the second stage select the type of accommodation you require. Once you have done this, you can then state your special requests. Validate, and then complete all your contact details. You then have the choice of paying your deposit (25%) on line or by bank transfer. If paying by bank transfer, an option will be sent to you with our bank details.

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How can I change or cancel my booking?

How can I change or cancel my booking?

For any cancellation or change to your booking, all you have to do is contact us by telephone or e-mail. You will not be charged any additional fees.

In the event of a cancellation, we will retain €15 from the amount paid.

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What time will I be able to check in to my holiday accommodation?

What time will I be able to check in to my holiday accommodation?

Arrivals (from Saturday to Saturday only during the high season, which is July and August) are from 4.00 pm until 8.00 pm.

If you arrive before this time, you will not be able to request access to the accommodation in question. However, if it is ready, it will of course be made available to you.

If you are going to arrive late, we request that you contact the holiday centre’s reception so as to warn the staff.

To make check-in easier, we ask you to have your identification documentation ready, as well as your booking voucher and credit card (Visa or Mastercard). We will pre-authorise your card as a rental guarantee. Your account will not be debited (except in the case of damage to your holiday accommodation).

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Toutes les FAQS 

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