How much is the deposit?
We ask our customers to pay a 25% deposit. You can also pay the full amount in one single transaction.
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Do you have a complaint?
Please contact our head office by putting your complaint in writing to the following e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. !
How is the deposit paid?
On your arrival, a damage deposit of €300 will be required.
We ask you to present your credit card (Visa or Mastercard) and we then pre-authorise it. Your card is not debited (unless there is damage to your accommodation at the end of your holiday).
You can also pay the damage deposit in cash or by credit card.
How can I change or cancel my booking?
For any cancellation or change to your booking, all you have to do is contact us by telephone or e-mail. You will not be charged any additional fees.
In the event of a cancellation, we will retain €15 from the amount paid.