Special COVID cancellation conditions

The cancellation conditions described below apply only to customers who have booked their stay in one of our 4 domains in the South of France and who have made their reservation directly with L'Ami Soleil (via tel, email or website). 

Following the COVID19 crisis, we have added some special cancellation conditions so that everyone can book their next vacation with peace of mind. 

In the following cases, 

• the customer is covid positive at the time of the beginning of the stay;
• the domain is closed for reasons related to Covid 19;
• the client cannot travel for reasons of lockdown, border closures and/or quarantine measures to go to France or when returning home after vacation.

As a L'Ami Soleil customer, you will recover your entire budget. The refund will be made either in the form of a voucher valid until the end of 2022, or by refunding the amount already paid (within 60 days). 

If you wish, you may also change your dates of stay by postponing it to a later date (under conditions*).

These special COVID cancellation conditions are in addition to our usual cancellation policy and the cancellation guarantee you benefit when you book directly with L'Ami Soleil.

* Selon les disponibilités et sous réserve d'un supplément équivalent à la différence entre le prix du séjour initial et le prix du séjour aux nouvelles dates.

SWIMMING OOLS

The aquatic complexes will open at the beginning of June. Their surface area is large enough to welcome you safely.

We have reinforced our hygiene and safety measures. Here are a few examples of the actions implemented:

• Provision of hydro-alcoholic gel at the entrance of the pools

• Spacing of the deckchairs in order to respect the rules of social distancing

• Implementation of social distancing marking for slide accesses

• Regular cleaning and disinfection of floors, surfaces and equipment accessible to vacationers (deckchairs, etc.).

• It is forbidden to bring equipment into the pool area (balloon, float, etc.) BUT equipment and water games are available to holidaymakers.

• Armbands and other small inflatable buoys for young children will be systematically disinfected at the entrance of the aquatic area.

• Systematic disinfection of all equipment borrowed from our "pool" team between uses.

Animations

Our animation teams will be present this summer to make you live great holidays at L'Ami Soleil.

We will adapt our animation program according to government instructions considering health recommendations.

We will set up specific hygiene measures that will allow you to have fun in complete safety.

• Provision of hydro-alcoholic gel during the activities;
• Disinfection of all the equipment used during the activities.

Animations will be proposed from morning to evening, respecting the rules of social distancing. 

Restauration

As far as government directives in France allow it, the opening of our restaurants / bars is planned during the month of June.

With the exception of the restaurant L'Ecrin in Chorges, which will open at the end of June, the bars and restaurants in the other areas will be open from mid-June.

The rules implemented for the reopening of the HORECA will be applied in our establishments.

This means especially for customers:

• Provision of hydro-alcoholic gel
• Wearing of the mask by staff
• One meter spacing between tables
• Disinfection of tables and furniture between uses